Storm and tree damage
Emergency cover first, then the claim, then the repair. In that order and never a different one.
What we do
Storm work is most of it. The rest follows from being the people who turned up for the storm.
Insurance claims
We meet the adjuster, document every slope, and supplement the scope when it comes back short.
Full replacement
Tear-off, decking checked and replaced where it is soft, new roof with a written warranty.
Repairs
Flashing, valleys, boots. Quoted as a repair when a repair is what it needs.
Five questions worth asking every roofer
Including us. After a storm this county fills with crews you have never heard of, and these are the questions that separate them — so here are our answers before you ask.
- 01
Is the crew on my roof employed by you?
Yes. We do not sell the job on to whoever is available. The same crew that starts your roof finishes it, and they carry our insurance rather than their own.
Ours, not subcontracted - 02
Can I see your license number and insurance certificate?
Both are sent before we start, not after you ask. Anyone who hesitates on this question has told you something important.
Sent unprompted - 03
Will you waive my deductible?
No, and nobody legitimate will. It is insurance fraud and in Tennessee it exposes you as well as the contractor. An offer to waive it is the clearest warning sign there is.
Never - 04
What exactly is in the price?
Our bid is itemised: tear-off, decking allowance, underlayment, shingles, flashing, disposal, permit. Anything optional is marked optional so you can take it out.
Line by line - 05
Who do I call when something goes wrong in two years?
The same number, and it will still be a local one. Ten-year workmanship warranty in writing, plus whatever the manufacturer gives on the material.
10 years, written
If another bidder answers any of these differently, that is worth more to you than a few hundred dollars of price difference.
Why people pick us
We were not the cheapest bid. We were the one that returned calls.
A roof is bought once a decade by someone with no way to judge the work. What they can judge is whether you did what you said you would, on the day you said it. That turns out to be the whole thing.
- You are told the schedule before the crew arrives
- Changes are explained before they are made
- One name from the first call to the warranty
Recent work
Nashville and the counties around it.
Nashville metro · answered out of hours after a storm
Get the bid in writing. Compare it against the others properly.
We will itemise it so you can put it next to another quote line by line. If theirs is better, take theirs.
What people wrote afterwards
A storm dropped a tree onto the house. They were not the cheapest bid and not the most expensive. They got the job because they were the only ones who explained what would happen and then did it in that order.
Our adjuster scoped a repair. They met him on the roof with photographs and it came back approved as a replacement. I would not have known that was even possible.
Every time I called, someone answered, and it was the same person. After the year I had had with contractors, that was worth more than the price.
After a storm
The people knocking on your door tomorrow will be gone by spring.
Every hail event brings crews from out of state who work the neighbourhood and leave. Ask where their office is and whether you could drive to it. Ask us the same and we will give you the address.
- Local company, local address
- We meet your adjuster on the roof
- No door-knocking and no pressure
After a storm, people ask
Should I file the claim before or after getting a bid?
Get the roof looked at first. If the damage is genuinely storm-related you will want photographs before you open the claim, and if it is not, you have saved yourself a claim on your record.
A crew knocked on my door this morning. Should I use them?
Ask where their office is and whether you could drive there. Ask for a Tennessee license number. If either answer is vague, thank them and close the door.
How long will my house be open?
One to three days for a replacement. The roof is dried in every night — we do not leave a section open because the light went.
Do you handle the insurance paperwork?
We meet the adjuster and provide the documentation. The claim itself has to be opened by you, because it is your policy, and we will tell you exactly what to say when you call.
What happens if the adjuster approves less than the job costs?
We file a supplement with the photographs and the measurements. That is normal and it is usually approved.
Getting hold of us
Office hours for everything routine. After a storm the phone is answered out of hours too.
Mon – Fri7:00 – 17:00
Saturday8:00 – 13:00
Storm damageAnswered out of hours